Beginner

Commentaires: 0

Hi,
I use Acronis Backup Advanced Server 11.5 on Windows Storage Server 2012 R2. Licences are working, I can start the management console set backup plans etc. without any problems but when I try to export a backup to another directory I get the following error:

Code: 11.337.731(0x00AD0003)
LineInfo: 0x90FB8A255B1DF58C;

Module: trueimg_remote_full_vs_43994
Message: Failed to establish connection.

Home Acronis Business Products Discussions Acronis Backup 11.7 Forum Trying to install Advanced Server 11.5 upg to remote SQL server, fails Welcome to Acronis Community! Log in to follow, share, and participate in this community. Acronis Backup Advanced for VMware Acronis Backup Advanced Universal License Agent for Hyper-V needs to be installed directly on a Hyper-V host. Agent for Hyper-V requires either of the following licenses to work: Acronis Backup Advanced for Hyper-V Acronis Backup Advanced Universal License 3.1 Features and capabilities.

Code: 197.650(0x00030412)
LineInfo: 0xB713EB2315848153;

Module: trueimg_remote_full_vs_43994
Message: SSL connection failed.

Code: 197.649(0x00030411)
LineInfo: 0x4F44DF83FEC312F7;

Module: trueimg_remote_full_vs_43994
Message: sslv3 alert bad certificate

Can you help me?

Forum Moderator

Commentaires: 6181

Hi!
Thank you for your posting! First of all, please make sure the agents are properly added to Acronis Management Server (not grayed out and it's possible to connect to a Managed machine directly -> select the affected agent in Machine with Agents view and then click on Connect). You say it's possible to configure backup plans, but does the backup actually work?
In the most cases the SSL error means that some SSL settings and certificate between AMS and agent are broken. Usually it helps to re-install the agent from scratch. Is it possible in your case? I'd also recommend updating all components to the latest available build50088

If the issue persists, I'd suggest checking solutions from the following articles:

1. On the machine with AMS run Troubleshooting Script for Acronis Management Server with the parameter -fix:all

2. Check the size of the SQL db that is used by AMShttps://kb.acronis.com/content/12857Sometimes the dbgrows to considerable size and cannot accumulate new information thus causing synchronization issues between AMS and agents. The article explains how to reduce the size of the db.

3. Acronis Backup Advanced: Connection Errors Out with 'Failed to create the channel' or 'SSL Connection Failed'

Hope this helps.

Beginner

Commentaires: 1

I run script and here is the result:

Checking number of unprocessed events
> OK
Checking event processing speed
> OK
Checking sync database size
> OK
Checking DML database size
> OK
Checking recent errors
> WARNING: There are '95' error(s) in AMS log for past week.
Checking withdrawn machines
2
> WARNING: There are 1 withdrawn machines in AMS database: XXX.XXX.XXX.XXX(Storage Node)
Checking orphan machines
> OK
Checking orphan instance aspects
> OK

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In AMS i haven't agent, wath agent i need to install?

Catalog dataview is blank.

I can backup/recovery all my physical and virtual machine without problem.

I can configure new backup plan

Acronis Backup Advanced 11.7/11.5 Remote Installation Of Agent For Windows

I can delete backup plun and backup

Acronis Backup Advanced 11.5 Remote Installation Of Agent For Windows 7

AMS server is a storage node wich create backup from physical and virtual machine.

Forum Support specialist

Commentaires: 1782

Acronis Backup Advanced 11.5 Remote Installation Of Agent For Windows 8

Hello Ivano,

If it is possible, I'd also recommend that you update all components to the latest available build # 50420 which has been released on 2019-01-29.

Acronis Backup Advanced 11.5 Remote Installation Of Agent For Windows 10

I should also ask you the reason why you decided to run the Troubleshooting Script for Acronis Management Server.

Best regards,
Maria Belinskaya | Acronis Forum Support Specialist

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